Terms of Service

The agreement between you and FinDech UAB for use of GLWS (Good Luck With Sale).

Last updated · Version 2026-08-31.2

These Terms of Service (“Terms”) are a binding agreement between you and FinDech UAB, company code 307632436, registered office at Architektų g. 56-101, Vilnius, LT-04111, Lithuania (“FinDech”, “we”, “us”, or “our”).

GLWS (Good Luck With Sale) is a service operated by FinDech UAB. GLWS is not a separate legal entity. References to “GLWS” mean the product and service operated by FinDech.

By creating an account, creating a deal, joining a deal, submitting evidence, using a handover workflow, using the API, or otherwise using the Service after affirmative acceptance of these Terms, you agree to these Terms. If you do not agree, do not use the Service.

GLWS is universal deal infrastructure for online and offline sales. It helps counterparties record terms, share use-limited links, collect evidence, track status, and keep an electronic transaction record. GLWS is not a party to the underlying deal between buyer and seller, does not hold client money, and is not an escrow provider.

1. The agreement

1.1 These Terms govern access to and use of the GLWS website at glws.com, related applications, deal rooms, public deal checking, receipts, APIs, webhooks, and associated technology (the “Service”).

1.2 Related documents form part of the contractual framework where they apply:

1.3 If there is a conflict, these Terms prevail for the GLWS service relationship, except that: (a) a separately signed written contract with FinDech prevails over these Terms to the extent of the conflict; (b) the Data Processing Addendum prevails for processor processing it covers; (c) a payment partner’s terms prevail for that partner’s regulated payment, safeguarding, or protected-payment service; and (d) mandatory law cannot be displaced.

2. Definitions

  • Buyer — a person or organisation purchasing or receiving goods, services, rights, or other subject-matter in a Deal.
  • Seller — a person or organisation offering or transferring goods, services, rights, or other subject-matter in a Deal.
  • Deal — the underlying commercial arrangement between Buyer and Seller. The GLWS record of a Deal is not itself the whole legal contract between those parties unless they expressly agree that it is.
  • Deal Room — the GLWS workspace where deal terms, status, evidence, handover, and records are displayed.
  • Offer / Link — a reusable GLWS deal link that can create one or more Transactions according to its use limits and expiry.
  • Transaction — a specific instance created when a Buyer joins or claims an Offer.
  • Receipt — the electronic GLWS record generated when a Transaction is closed, evidencing recorded actions and statements.
  • Protected Deal — not available. GLWS does not offer protected settlement and is not an escrow provider.
  • Content — text, files, images, data, messages, evidence, and other materials submitted to or generated through the Service.
  • Business User — a user acting for purposes relating to their trade, business, craft, or profession.
  • Consumer — a natural person acting for purposes outside their trade, business, craft, or profession.

3. Eligibility and authority

3.1 You must be at least 18 years old and able to form a legally binding contract. The Service is not intended for persons under 18.

3.2 If you use the Service on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” includes that organisation.

3.3 You must not use the Service if applicable law, sanctions, or a payment partner’s rules prohibit you from doing so.

4. Accounts and credentials

4.1 Some features require an account. Guest seller sessions may be available so you can create a first deal before completing account verification. You remain responsible for activity initiated from your guest session, magic link, or account.

4.2 You agree to provide accurate information, keep it reasonably up to date, and keep credentials, magic links, guest tokens, claim tokens, and handover codes confidential.

4.3 You are responsible for activity that occurs under your account, guest session, or deal-management link, except where you have promptly notified us of unauthorised use that you did not cause.

4.4 Notify us promptly at help@glws.com of suspected unauthorised access. Legal notices may be sent to legal@findech.com.

5. Electronic communications and acceptance

5.1 You agree that we may communicate with you electronically, including by email, in-product notices, and magic links.

5.2 Affirmative electronic acceptance (including an unchecked required control that you then select) constitutes your signature for these Terms and related policies, to the extent permitted by law.

5.3 We may retain the policy identifier, version, acceptance timestamp, participant identifier, and limited request metadata (such as hashed IP address and hashed user-agent) as evidence of acceptance and for security. That processing is described in the Privacy Policy.

5.4 If we update these Terms in a material way, we may require re-acceptance of the new version before you continue to use affected features.

6. The GLWS service

6.1 GLWS provides deal infrastructure. Depending on configuration, this may include deal rooms, deal terms, use-limited links or codes, payment links or QR codes, counterparty invitations, transaction records, evidence collection, status tracking, buyer confirmation, handover codes, receipts, verification workflows, payment status recording, and risk controls. Protected Deal is not available.

6.2 We may add, change, limit, or remove features. Unless a separately contracted service level agreement says otherwise, the Service is provided without an availability SLA.

6.3 Some features are beta, limited, or partner-dependent. Partner-dependent features may be unavailable in a jurisdiction, for a user, for a payment method, or at a given time.

7. GLWS is not a party to your Deal

7.1 The Buyer and Seller have a direct legal relationship with each other concerning the underlying Deal. FinDech / GLWS is not a party to that Deal, except where a separate written contract expressly says otherwise.

7.2 We are not a buyer, seller, broker, commercial agent, or fiduciary for either counterparty unless a separate written contract expressly creates that role.

7.3 You are solely responsible for:

  • the legality, quality, safety, authenticity, title, transferability, and accuracy of what is sold or transferred;
  • negotiating, performing, and honouring the Deal;
  • taxes, duties, and charges arising from the Deal; and
  • disputes between Buyer and Seller about the underlying Deal.

8. What GLWS does not do

Unless a specific future licence or a separately disclosed partner arrangement changes the model, FinDech UAB / GLWS does not itself:

  • hold client money or deal funds;
  • provide escrow;
  • operate a bank account for users;
  • provide deposit-taking;
  • act as a bank, electronic money institution, or payment institution merely because the GLWS interface initiates or displays payment activity;
  • act as a money transmitter or custodian;
  • guarantee settlement, repayment, or counterparty performance;
  • guarantee goods, services, ownership, title, authenticity, quality, legality, delivery, or transferability;
  • provide legal, tax, financial, valuation, inspection, authentication, or investment advice.

Where regulated payment, collection, payout, safeguarding, escrow, protected-payment, KYC, KYB, AML, sanctions screening, card acquiring, bank transfer, FX, or similar functionality is offered, it may be supplied by authorised third-party partners. GLWS provides the technology and transaction context connecting you and the relevant partner.

9.1 A Seller may create an Offer with a title, amount, currency, deal type, notes, close workflow, evidence requirements, use limits, buyer access (public link or invited-only), and expiry.

9.2 The creator is responsible for the accuracy of the deal description, amount, currency, terms, and selected mode.

9.3 A use-limited link limits GLWS-side use according to the configured rules. It does not guarantee that a URL has never been copied, photographed, forwarded, intercepted, or used outside GLWS, and it does not prevent independent external payments.

9.4 An expired link prevents new Transactions from being created from that Offer. Existing Transaction records may remain accessible where appropriate.

9.5 After a Transaction has begun, some Offer terms may no longer be freely changed. Records of what was displayed and accepted may be retained.

9.6 Public links may be opened by anyone with the URL. Invited-only links are restricted according to the configured invitation rules. You are responsible for how you share links.

10. Deal modes

Choosing a more structured GLWS mode does not guarantee that the counterparty will perform.

Quick Deal. A streamlined close workflow. No extra evidence or handover step is required in GLWS before closing. Payment context may still be recorded. Closing a Quick Deal does not mean GLWS verified payment, title, or performance.

Evidence Deal. Selected evidence or buyer confirmation must be recorded in GLWS before closing. Evidence is user-supplied unless a labelled system check actually tests a specific fact.

Handover Deal. GLWS generates a transaction-specific handover code and records completion of the handover workflow when the participating party confirms it. A completed handover workflow records that the GLWS step was completed. It does not independently certify physical condition, legal title, identity, authenticity, absence of defects, or complete contractual performance beyond the confirmation actually made.

Protected Deal. Not available. GLWS is not an escrow provider and does not hold, safeguard, or release deal funds.

Details are in the Deal Rules and Payment & Financial Partner Terms.

11. Payment status, proof, verification, handover, and receipts

11.1 A GLWS “Paid” status means that GLWS received or recorded the relevant payment status from the configured source. It does not mean that funds are irrevocable, immune from chargeback or reversal, finally settled, or guaranteed. A payment may later be reversed, refunded, charged back, recalled, rejected, frozen, or otherwise adjusted by a financial partner, payer bank, card network, regulator, court, or other authorised party.

11.2 User-uploaded payment proof is user-supplied evidence. It is not GLWS verification of payment.

11.3 A system check verifies only the particular fact that the check actually tests. “Verified” in the Service does not mean that GLWS has verified ownership, legality, authenticity, identity, quality, title, absence of liens, or entitlement unless the relevant check actually performs that exact test and is labelled accordingly.

11.4 Buyer acceptance is the Buyer’s recorded statement, not an independent GLWS inspection.

11.5 A GLWS Receipt is an electronic transaction/deal record. Unless expressly applicable, it is not automatically a tax invoice, proof of legal title, bill of sale, notarised document, government record, guarantee, warranty, authenticity certificate, ownership certificate, escrow certificate, or conclusive evidence in every jurisdiction. It may be retained and used as evidence of the recorded actions and statements, subject to applicable law.

12. Third-party services and partner terms

12.1 The Service may link to or integrate with third-party websites, authentication providers, hosting, storage, email, and payment partners. We do not control those services.

12.2 Your use of a partner’s payment, KYC, or protected-payment service is also governed by that partner’s terms and privacy information. When a real partner is configured, the payment interface should identify that partner and link to its applicable terms where available.

12.3 We are not responsible for a partner’s acts or omissions except to the extent mandatory law requires.

13. Fees, subscriptions, and taxes

13.1 GLWS offers a Free plan and paid Seller and Business subscriptions billed in EUR through Stripe Billing. Platform plans are sales-assisted. Published marketing prices are not a contract until you complete checkout or we activate a written commercial override.

13.2 Paid subscriptions belong to your organization. A personal seller operates through their personal organization. Buyers do not need a GLWS paid plan to participate in a deal.

13.3 If a paid subscription renews unsuccessfully, paid entitlements for new activity continue during a short grace period and then fall back to Free. Existing deals, evidence, handover, receipts, and history remain available.

13.4 GLWS may charge a disclosed service/application fee on integrated deal payments. That fee is separate from payment-provider processing fees. External and offline payments carry a 0% GLWS transaction fee. Applicable taxes may be added where required.

13.5 Fees charged by payment partners, banks, card networks, FX providers, or other third parties are separate and governed by those parties.

13.3 Fees charged by payment partners, banks, card networks, FX providers, or other third parties are separate and governed by those parties.

13.4 You are responsible for taxes arising from your Deals and, where applicable, from your purchase of GLWS services.

13.5 Consumer statutory rights concerning GLWS service fees are preserved. See the Refunds, Cancellations, Chargebacks & Deal Disputes Policy.

14. Acceptable use, restricted transactions, and risk review

14.1 You must comply with the Acceptable Use & Prohibited Transactions Policy.

14.2 We may, where reasonably necessary for security, fraud prevention, abuse prevention, legal compliance, partner requirements, sanctions, financial-crime risk, or protection of GLWS or users:

  • request information or documentation;
  • delay platform actions;
  • restrict functionality;
  • block a Deal;
  • suspend or close an account or guest session;
  • preserve records; and
  • cooperate with financial partners or authorities.

14.3 We do not promise that risk systems identify all fraud. A passed GLWS check does not mean a user, seller, buyer, deal, document, asset, payment, or counterparty is “safe”. GLWS is designed to reduce certain operational risks; it does not guarantee safety.

14.4 FinDech is not, by these Terms, stating that it is a licensed AML obliged entity for GLWS merely because it may perform risk, fraud, abuse, sanctions, or compliance-related controls voluntarily or to satisfy partner, contractual, or legal requirements.

15. Content, licence, and intellectual property

15.1 You retain ownership of Content you submit.

15.2 You grant FinDech a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, process, display, and create records from your Content solely to operate, provide, secure, document, and improve the Service, generate Receipts, maintain Deal records, prevent fraud and abuse, and comply with law.

15.3 You represent that you have the rights needed to submit your Content and that it does not violate these Terms, third-party rights, or applicable law.

15.4 The Service, including software, design, branding, and the GLWS name and logos, is owned by FinDech or its licensors. Except for the rights expressly granted, we reserve all rights. You may not copy, modify, distribute, reverse engineer, or create derivative works from the Service except as permitted by law.

15.5 Domain, ticket, username, social-account, website, and other online-asset transfers are subject to third-party registry, registrar, platform, or issuer rules. GLWS does not warrant that a third party will recognise or permit a transfer.

16. Special category allocation

GLWS is infrastructure, not a specialist registry or professional adviser.

  • Physical goods. Users inspect condition and authenticity themselves.
  • Vehicles. GLWS does not perform title, lien, registration, roadworthiness, safety, financing, or stolen-vehicle checks unless a specific labelled feature actually does so.
  • Services. GLWS does not verify professional licences or quality unless specifically stated.
  • Digital goods / software / content. The Seller must own or hold sufficient IP or licensing rights.
  • Domains, websites, usernames, social accounts, and online assets. The parties are responsible for legal and contractual transferability under applicable registry, registrar, platform, marketplace, network, or service-provider rules.
  • Property and rentals. GLWS is not an estate agent, tenancy authority, deposit protection scheme, title registry, property inspector, or legal conveyancer.
  • Tickets and bookings. Transfer or resale may be governed by the issuer, venue, carrier, organiser, or applicable law.
  • B2B invoices. GLWS does not verify tax deductibility, accounting treatment, authority, invoice validity, or underlying contractual performance.

17. API use

If you use the GLWS API or webhooks, the API Terms apply in addition to these Terms.

18. Illegal content and notices

18.1 You must not submit illegal, infringing, fraudulent, or abusive Content.

18.2 To report illegal content, IP infringement, abuse, or similar matters, email legal@findech.com and include:

  • your contact details;
  • the specific URL or deal identifier;
  • a description of the alleged illegality or infringement;
  • the reason for the report; and
  • supporting evidence where appropriate.

18.3 We may remove or restrict Content, Deals, or accounts where reasonably necessary. GLWS is not a Very Large Online Platform. We do not claim statutory obligations that do not apply. Where the Digital Services Act applies to hosting of user-created deal information, we will comply with applicable hosting-provider obligations.

19. Suspension, termination, and records

19.1 We may suspend or terminate access if you violate these Terms, create legal or security risk, fail a partner requirement, or if we discontinue the Service.

19.2 You may stop using the Service at any time. Account deletion tooling may not yet be fully self-service. Contact help@glws.com to request account closure. We may retain Deal, receipt, audit, and acceptance records where reasonably necessary for contract evidence, security, fraud prevention, legal claims, compliance, accounting, partner reconciliation, or lawful requests. We do not promise permanent retention or immediate deletion where retention is lawfully necessary.

19.3 Sections that by their nature should survive termination will survive, including IP, records, disclaimers, liability, indemnity, and governing law.

20. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free, or that any Deal will be completed, honoured, or free of fraud.

Nothing in these Terms excludes liability that cannot legally be excluded, including where applicable liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or mandatory Consumer rights.

21. Limitation of liability

21.1 Consumers. Mandatory Consumer rights remain unaffected. We do not exclude or limit liability where applicable law does not allow it.

21.2 Business Users. To the maximum extent permitted by law, FinDech and its officers, employees, and contractors will not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or goodwill, arising out of the Service or any Deal.

21.3 Cap. To the extent legally permitted, our total aggregate liability arising out of or related to the Service will not exceed the greater of EUR 100 or the fees you paid to GLWS / FinDech for the Service during the 12 months before the event giving rise to the claim. This cap does not apply to liability that cannot legally be limited.

21.4 We are not liable for the underlying Deal between Buyer and Seller, for partner payment outcomes, or for chargebacks, reversals, or failed settlement, except to the extent caused by our breach of these Terms or mandatory law.

22. Indemnity

22.1 Business Users. You will indemnify and hold harmless FinDech from claims, damages, losses, and reasonable legal fees arising out of your Content, your Deals, your misuse of the Service, or your violation of these Terms, third-party rights, or law, except to the extent caused by our fraud, wilful misconduct, or gross negligence.

22.2 Consumers. Any indemnity applies only to the extent permitted by mandatory Consumer law and does not require you to indemnify us for our own breach, fraud, wilful misconduct, or gross negligence.

23. Force majeure, assignment, severability, waiver

23.1 We are not liable for delay or failure caused by events beyond our reasonable control, including outages of partners, banks, networks, or infrastructure.

23.2 You may not assign these Terms without our prior consent. We may assign them to an affiliate or successor in connection with a corporate reorganisation or transfer of the Service.

23.3 If a provision is invalid, the remainder stays in effect.

23.4 A failure to enforce a provision is not a waiver.

23.5 These Terms, together with the policies listed in section 1.2 and any separately signed FinDech contract, are the entire agreement for the Service.

24. Changes

We may update these Terms. For material changes, we will take reasonable steps to notify you, such as posting a new effective date and, where appropriate, requiring re-acceptance. The updated Terms apply from the stated effective date. If you do not agree, you must stop using the Service.

25. Governing law and courts

25.1 These Terms and the GLWS service relationship are governed by the laws of the Republic of Lithuania, without prejudice to mandatory provisions of law that cannot be contractually displaced.

25.2 Lithuanian law does not override mandatory Consumer protections in another EU/EEA jurisdiction where you are legally entitled to them.

25.3 Business Users. The courts of Vilnius, Lithuania have exclusive jurisdiction, where legally permissible.

25.4 Consumers. You may bring claims in the courts of Vilnius or in any other court that mandatory Consumer law makes available to you, including courts of your place of residence where that right applies.

25.5 Disputes about the GLWS service are separate from disputes between Buyer and Seller about the underlying Deal. We do not adjudicate Buyer/Seller disputes unless a specific dispute service is expressly offered.

25.6 These Terms do not require Consumer arbitration and do not include a class-action waiver.

26. Consumer complaints

If you are a Consumer and have a complaint about the GLWS service, contact Support or help@glws.com first. Legal complaints may be sent to legal@findech.com.

If we do not resolve the matter, Lithuanian Consumers may contact the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba, VVTAT): https://vvtat.lrv.lt/en/. Requests may be submitted electronically through the Consumer Rights Information System where available.

For cross-border EU/EEA consumer issues, you may contact European Consumer Centre Lithuania: https://ecc.lt.

The EU Online Dispute Resolution platform was discontinued in July 2025 and is not used.

27. Contact

FinDech UAB
Architektų g. 56-101, Vilnius, LT-04111, Lithuania
Company code: 307632436

Product and account: Support or help@glws.com
Legal notices: legal@findech.com
Website: https://glws.com