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How can we help?

Send a request to GLWS. We save it, and our team can reply by email. Signed-in requests appear under Account → Support requests. Support is available on Free and does not use deal quotas.

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If GLWS replies, the reply is emailed only to the address on the request. It is not shown on the request page.

Short answers

  • Sign-in and two-factor issues can be submitted here even if you cannot reach your account. We cannot reset credentials from a ticket alone.
  • A GLWS subscription charge is separate from a buyer-to-seller deal payment. Reporting a deal does not cancel it or reverse a payment.
  • Legal documents stay in Legal. Privacy and legal notices: legal@findech.com.